Letter from Dr. Harry Höediono,

I am writing today to share with you, our community of patients, doctors, and staff about what we are doing at de Man & Höediono Dentistry in the midst of the novel Coronavirus (COVID-19) threat.

Your care and safety are our main concerns as we continue to deliver dental services and appointments in the midst of (COVID-19).

Preventative measures taken at de Man & Höediono Dentistry:

• All staff dentists, surgeons, dental nurses, business staff and patients are screened daily for their recent contacts and are required to sanitize their hands prior to entering our facility and when patients and guests arrive for appointments at de Man & Höediono Dentistry.
• Furniture and surfaces are cleaned and sanitized regularly.
• If you have been exposed recently to someone from an affected area or that does not feel well, or has a common cold or flu like symptoms please refrain from coming to the office until symptoms have cleared. Please follow the advice of your health care provider or Public Health recommendations regarding your specific condition.
• All treatment surfaces, diagnostic equipment furniture, equipment and bathroom facilities are cleaned and sanitized regularity with an antiviral, antibacterial, anti-fungal and anti-tubercular product.
• Our treatment rooms and CPSO-approved operatories have high efficiency (HEPA) filters that eliminate more than 99% of airborne particles.
• The most effective preventive measure we can all take is to practice proper hand hygiene. We provide hand-sanitizers at all points of entry, on all tables, offices and sitting areas.
• All clinical staff practice strict barrier techniques as we have always done.
• We have suspended all non-elective dental treatment and our staff will be happy to rebook your appointments. Further, we are only treating dental emergencies. If you have a dental emergency please call our office between 8:00-10:00 am to book an appointment

Our policies and procedures for maintaining a clean environment for Out-of-Hospital Premises (OHP) meet and exceed those recommended by the Ministry of Health, Alberta Dental Association and College, College of Physicians and Surgeons, World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Royal College of Dental Surgeons of Ontario, Ontario Dental Association, College of Dental Hygienist's of Ontario and Waterloo Region Public Health.

I would like to take this opportunity to thank you for your trust and patience as we continue to work our way through this outbreak and meet the challenges together with a commitment to facts, over-speculation, and in the spirit of compassion for others.

Dr. Höediono, B.Sc., D.D.S